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Dealing with Irate Customers

By Guest Author On June 19, 2011 Under Improve Your Life, Law of Attraction, Self Help Tips, Self Improvement, Setting Goals, Success Secrets

When we are working as customer service representatives, we sometimes experience the challenges of having to handle aggressive customers, especially when they are upset about some certain things regarding the company’s products or serices. If we are aware that the customer will show up and rant to us about some things that dissatisfied them about the service or the products, then we need to be prepared professionally, emotionally, mentally, and of course, physically, especially on how we present our selves to them. It is important to put on respectable women and mens dress shirts so the moment we face these clients, they would have an impression that they will be complaining to the right person and to the person who could help them solve their problems and concerns.

By looking at your best (especially when you are on your best custom dress shirts), you might be considered as the manager or supervisor (if you are not, but if you are, then you, indeed appear like one), and this will give the customer confidence in talking to know, knowing that there will be a resolution to their problems. If you’re a guy, go for mens dress shirts from ShirtsMyWay because you can get the ideal measurement and designs you want.

As much as possible, when you deal with aggressive  and upset clients, show them that you have all the resolution to their problems by giving them reassuring smiles and by showing to them your confidence in solving their concerns, to make them calm down. No matter how mad they look, feel relax and try to soften your voice, instead of having a voice volume competition with the customers as you try to converse about the issues.  Moreover, give them words such as, “ I assure you madam or sir, this will be resolved,” to calm them down and make them talk naturally instead of giving you annoying rants and screams .

Next, do not argue with them but explain in a nice and pleasant manner. Treat each customer as a big asset to the company. Always remember the thought that says, we should not bite the hand of those who feed us.

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